Quick answers for residents and applicants. Your lease always has the final word.
When is rent due, and how do I pay?
Rent is due on the 1st of each month and is late after the 5th. Pay by Zelle to the address in your welcome letter, and write your street address and the month in the memo.
What counts as an emergency?
Anything that threatens safety or could quickly damage the home: flooding or an active leak, no heat in cold weather, a gas smell, sparking or burning electrical, or a door or window that won't lock. Call (614) 446-2407. For fire or a gas smell, leave the home and call 911 first.
How fast are repairs handled?
Emergencies are our top priority. For everything else, we aim to reply to repair emails within one business day and schedule the work as soon as reasonably possible. We use licensed, qualified professionals for work that requires them.
Do I pay for repairs?
We take care of the repairs that keep your home safe and working. Some repairs may include a small tenant charge as described in your lease, and damage caused by residents, guests or pets is billed to the resident.
Do I need renter's insurance?
We strongly recommend it, and some leases require it. Our insurance covers the building, not your belongings, and a basic policy is usually inexpensive.
Can I have a pet?
It depends on the home and your lease. Ask us before bringing a pet home. Approved pets must have current vaccinations and licenses as local law requires. Service animals and assistance animals are not considered pets.
Can you recommend local service providers?
Yes. Whatever you need, whether it's movers, cleaners, lawn mowing, pet care or other services, we're happy to share names of local providers. Any agreement, payment or work is strictly between you and the provider you choose. E & E Associates Holdings isn't a party to that arrangement and isn't responsible for their services, pricing or results.
How do I renew my lease?
We reach out before your lease ends to talk about renewing. If you'd like to plan ahead, send us a message any time.
How do I get my security deposit back?
Leave the home clean and undamaged beyond normal wear and tear, return all keys and send us your forwarding address. We return your deposit, with an itemized list of any deductions, within the time your state's law requires.
Can I make changes to the home?
Please ask first. Painting, mounting TVs, changing locks and similar changes need written approval.